Terms & Conditions

Article 1- Parties

1.1. Seller

Name : Steps on Clouds (Ayhan ERDEN)

Address : Hasanpaşa Mh. Uhuvvet Sk. No:2/1 Kadikoy / Istanbul

Phone : +90 538 955 55 31

E-mail : iletisim@stepsonclouds.com

 

1.2. Recipient

Name and surname :    

T.C. No :            

Address :              

Telephone :            

E-mail :           

 

Article 2- Subject

The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product whose qualifications and sales price are specified below, which the BUYER ordered electronically from the SELLER's www.stepsonclouds.com website.

Article 1- Parties

1.1. Seller

Name : Steps on Clouds (Ayhan ERDEN)

Address : Hasanpaşa Mh. Uhuvvet Sk. No:2/1 Kadikoy / Istanbul

Phone : +90 538 955 55 31

E-mail : iletisim@stepsonclouds.com

 

1.2. Recipient

Name and surname :    

T.C. No :            

Address :              

Telephone :            

E-mail :           

 

Article 2- Subject

The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product whose qualifications and sales price are specified below, which the BUYER ordered electronically from the SELLER's www.stepsonclouds.com website.

The buyer, the seller's name, title, open address, telephone and other access information, the basic qualities of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the goods subject to sale and the use of the right of “withdrawal” and how to use this right, the official authorities to which they can send their complaints and objections, etc. that they have been informed by the seller in a clear, understandable and internet environment, confirms this preliminary information electronically and then orders the goods. accepts and declares that he / she accepts and declares under the terms of this contract.

The preliminary information on www.stepsonclouds.com and the invoice issued upon the order placed by the buyer are integral parts of this contract.

 

Article 3- Product / Payment / Delivery Information Subject to the Contract

The type and type, quantity, brand / model, sales price, payment method, delivery address, delivery address, invoice information, shipping fee of the product / products purchased electronically are as follows. The person to be invoiced and the person who makes the contract must be the same. The information below must be correct and complete. The buyer agrees to fully cover the damages arising from situations where this information is not correct or incomplete, and also accepts any liability that may arise from this situation.

The SELLER reserves the right to stop the order when it deems necessary, when the information provided by the BUYER does not correspond to reality. In cases where the SELLER detects a problem in the order, if the BUYER cannot reach the BUYER at the telephone, e-mail and postal addresses provided by the BUYER, it freezes the execution of the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue during this period. If no response is received from the BUYER within this period, the SELLER cancels the order so that both parties are not damaged.

Product(s) Received

Name, code : ... quantity

Total Sale Price : .... -TL

Payment Method : Credit Card / Bank Transfer (EFT)

Person to be delivered to :

Phone Number :

Address to be delivered to :

Person / Institution to Invoice :

Invoice Address :

Tax Office :

Tax Registration Number :

Shipping Fee : ...-TL

 

Article 4- Contract Date and Force Majeure

The contract date is the date of .../.../...., which is the date the order is placed by the buyer.

Situations that do not exist or were not foreseen on the date of signing the contract, that develop beyond the control of the parties, that make it impossible for one or both of the parties to fulfill their obligations and responsibilities assumed by the contract partially or completely or to fulfill them on time, will be considered as force majeure (Natural disaster, war, terrorism, insurrection, changing legislative provisions, seizure or strike, lockout, significant failure in production and communication facilities, etc.). The party to whom force majeure occurs shall notify the other party immediately and in writing.

During the continuation of force majeure, no liability shall arise due to the failure of the parties to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party shall have the right to terminate unilaterally.

 

Article 5- Rights and Obligations of the Seller

5.1. The Seller accepts and undertakes to fulfill the obligations imposed on him in the contract in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, except in force majeure.

5.2. Persons under the age of 18 (eighteen) cannot shop at ................ The seller shall take as basis that the age of the buyer specified in the contract is correct. However, the seller will not be held responsible in any way due to the buyer's age misspelling.

5.2. www.stepsonclouds.com is not responsible for price inaccuracies caused by system errors. Accordingly, the seller is not responsible for promotional and price errors that may arise from the system, design or illegal interventions that may be made to the website. The buyer cannot claim rights from the seller based on system errors.

5.3. Purchases can be made from www.stepsonclouds.com by credit card (Visa, MasterCard, etc.) or bank transfer. Orders not remitted within one week from the date of order will be canceled. Orders are processed at the time the credit card account is charged or the wire transfer (EFT) is received in the bank account, not at the time the order is placed. Payment methods such as prepaid shipment or postal voucher without consultation with customer service are not accepted.

 

Article 6- Rights and Obligations of the Recipient

6.1. The Buyer accepts and undertakes to fulfill the obligations imposed on him in the contract in full, except for force majeure.

6.2. By placing an order, the Buyer accepts and undertakes that he/she is deemed to have accepted the terms of the contract and that he/she will make the payment in accordance with the payment method specified in the contract.

6.3. The buyer accepts and declares that he / she has the name, title, open address, telephone and other access information of the seller from the website www.stepsonclouds.com, the basic qualities of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc. all preliminary information about the goods subject to sale and the use of the right of “withdrawal” and how to exercise this right, the official authorities to which they can send their complaints and objections, etc. He / she accepts and declares that he / she has information about the goods subject to sale in a clear, understandable and internet environment and that he / she has confirmed this preliminary information electronically.

6.4. Depending on the previous article, the Buyer declares that he / she has read and informed the www.stepsonclouds.com order / payment / usage procedure information, which includes product order and payment terms, product usage instructions, precautions and warnings against possible situations, and that he / she has given the necessary confirmation electronically.

6.5. The Buyer agrees and undertakes not to damage the product and its packaging in any way whatsoever in case he/she wishes to return the product he/she has purchased, and to return the original invoice and delivery note at the time of return.

 

Article 7- Order/Payment Procedure

Order:

After the VAT-included TL amount (total installment amounts in installment transactions) of the products added to the shopping cart is approved by the buyer, it is processed via the POS of the relevant bank card. Therefore, an order confirmation e-mail is sent to the customer before the orders are shipped. Shipment is not made without the Order Confirmation e-mail.

Any disruption in the process or problems that may arise regarding the credit card are notified to the buyer using one or more of the telephone/fax/e-mail methods specified in the contract. If necessary, the buyer may be asked to contact his/her bank. The time the orders are processed is not the time the order is given, but the time when the necessary collection from the credit card account is made or when it is determined that the transfer (EFT) has reached the seller's accounts.

Exceptionally, if it is understood that the contractual goods cannot be supplied for a legitimate reason and/or a stock problem is encountered, the buyer can be immediately informed in a clear and understandable manner and given his/her approval, another good of equal quality and price can be sent to the buyer or, in line with the buyer's wishes and preferences; a new product can be sent, the product can be expected to be in stock or the other obstacle preventing delivery can be eliminated and/or the order can be cancelled.

 

In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer will be informed of this situation, the total amount paid and any documents that put him/her in debt will be returned to him/her within ten days at the latest and the contract will be cancelled. In such a case, the buyer will not have any additional material or moral damage claims from the seller.

 

Payment:

On www.stepsonclouds.com, cash transfer order options are offered to buyers who do not want to use their credit card information on the internet. In payment by transfer, the buyer can choose the most suitable bank for him/her and make the transfer. If EFT has been made, the date of transfer to the account will be taken into account. When making a money transfer and/or EFT, the “Sender Information” must be the same as the Invoice Information and the order number must be written.

If the relevant bank or financial institution does not pay the product price to the Seller due to the unfair or illegal use of the Buyer’s credit card by unauthorized persons for reasons not caused by the Buyer’s fault after the delivery of the product, the Buyer is required to send the product delivered to him/her to the Seller within 10 days. In such cases, the shipping costs belong to the Buyer.

If the Buyer has preferred to make payment by credit card, the BUYER accepts, declares and undertakes that he/she will separately confirm the relevant interest rates and default interest information from his/her bank and that the provisions regarding interest and default interest will be applied within the scope of the “Credit Card Agreement” between the Bank and the BUYER in accordance with the provisions of the current legislation.

 

Article 8- Shipment/Delivery Procedure

Shipment:

With the sending of the order confirmation e-mail, the product/products are delivered to the cargo company with which the seller has an agreement.

Delivery:

The product/products will be delivered to the buyer's address by the cargo company that the seller has an agreement with. The delivery period is 30 days from the date the order confirmation e-mail is sent and the contract is established. This period can be extended by a maximum of ten days, provided that the buyer is notified in writing or via a continuous data carrier in advance.

The products are sent to regions where cargo companies do not deliver to addresses with a telephone notification.

In regions where the cargo company delivers once a week, in cases of inaccuracies and deficiencies in the shipping information, in cases such as some social events and natural disasters, there may be a delay in the specified day period. The buyer cannot impose any liability on the seller due to these delays. If the product is to be delivered to a person/organization other than the Buyer, the seller is not responsible for the extra cargo costs that may arise from the person/organization to be delivered not accepting the delivery, the incorrect shipping information and/or the Buyer not being at the location. If the product/products have not reached the customer within the specified days, delivery problems should be reported immediately to customer services using the e-mail address iletisim@stepsonclouds.com.

In case of damaged packages; Damaged packages should not be accepted and a report should be prepared by the Cargo Company. If the Cargo Company official is of the opinion that the package is not damaged, the buyer has the right to open the package there, check that the products were delivered without damage and request that the situation be recorded in a report. Once the package is received by the Buyer, it is accepted that the Cargo Company has fulfilled its duty. If the package is not accepted and a report is prepared, the situation should be reported to the seller Customer Services as soon as possible, together with the copy of the report that is kept by the Buyer.

 

Article 9- Procedure Regarding Product Return and Right of Withdrawal

Product Return:

The buyer has the right to withdraw from the contract within seven days after receiving the goods without giving any reason and without paying any penalty. In order for the return transactions to be carried out in accordance with the general circular of the tax procedure law numbered 385, the buyer must fill in the return sections at the bottom of the 2 invoices belonging to the seller delivered with the goods completely and correctly, sign them and send one copy to the seller with the product and keep the other copy. The right of withdrawal period starts from the day the goods are delivered to the buyer. The return shipping cost of the returned product or products must be covered by the buyer.

The right of withdrawal does not apply to goods prepared in line with the buyer's requests and/or clearly his/her personal needs.

If the buyer exercises his/her right of withdrawal, the seller will return the total price he/she has received and any documents, if any, that put the consumer in debt, without charging any cost to the consumer, within ten days at the latest from the date the invoice containing the notice of withdrawal reaches him/her with the product.

The decrease in the value of the goods received or the existence of a reason that makes return impossible does not prevent the right of withdrawal from being exercised. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the seller for the value of the goods or the decrease in its value.

 

The general return period for each product received by mistake is 7 days. During this period, the return of products whose packaging has been opened, used, damaged, etc. will not be accepted. Returns must be made with the original packaging.

In cases where any opening, deterioration, breakage, damage, tearing, use, or other situations are detected in the product and its packaging received by mistake and if the product cannot be returned in the same condition as when it was delivered to the buyer, the product will not be accepted for return and the price will not be refunded.

For product return, the situation must be communicated to customer services first. The information that the product will be sent as a return is communicated to the customer by the seller. After this meeting, the product must be delivered to the seller with an invoice containing the information about the return through the cargo company that made the delivery to the buyer's address. If the returned product reaches the seller and meets the conditions specified in this contract, it is accepted as a return and the refund is made to the buyer's credit card/account. No refund is made before the product is returned. The period during which refunds made to the credit card are reflected in credit card accounts is at the discretion of the relevant bank. If the shopping is made with a credit card and in installments, the refund procedure to the credit card will be applied as follows: The Bank makes the refund to the buyer in installments, depending on the number of installments the buyer requested to purchase the product. After the seller pays the bank the entire product price in one go, in the event that the installment expenses made from the Bank POS are refunded to the buyer's credit card, the requested refund amounts are transferred to the holder accounts by the Bank in installments so that the parties involved in the matter do not suffer. The installment amounts paid by the buyer until the cancellation of the sale, if the return date and the card's account closing dates do not coincide, will be reflected on the card as 1 (one) refund each month and the buyer will receive the installments paid before the return for an additional month after the installments of the sale are completed, for the number of installments paid before the return, and will be deducted from their current debts.

 

In the event of a return of goods and services purchased with the card, the seller cannot make a cash payment to the buyer in accordance with the contract it has made with the Bank. The member business, namely the seller, will make the refund through the relevant software in case of a return transaction, and since the member business, namely the seller, is obliged to pay the relevant amount to the Bank in cash or on account, cash payment cannot be made to the buyer in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the procedure above after the buyer pays the amount to the Bank in a single payment.

 

Article 10-Warranty

Products used and cleaned in accordance with the instructions for use are guaranteed against all kinds of manufacturing defects for 2 years under the conditions specified below: The seller's warranty liability only applies to consumers covered by Law No. 4077. For commercial transactions, the provisions of the Turkish Commercial Code shall apply.

 

Article 11- Privacy

The information specified in this contract and the information provided by the buyer to the seller for the purpose of making payment shall not be shared with third parties by the seller. The seller may only disclose this information within the framework of the existence of an administrative/legal obligation. If the seller has the information requested from him/her within the scope of any legal investigation with documented investigative capacity, he/she may provide it to the relevant authority.

Credit Card information is never stored, Credit Card information is only used to obtain provision by securely transmitting it to the relevant banks during the collection process and is deleted from the system after provision. Information such as the buyer's e-mail address, mailing address and telephone are only used by the seller for standard product delivery and information procedures. In some periods, campaign information, information about new products, and promotional information may be sent to the buyer after approval.

 

Article 12- Authorized Courts and Enforcement Offices in Case of Dispute

In case of dispute arising from the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the place of residence of the Buyer or the Seller are authorized up to the value declared by the Ministry of Industry and Trade every December.

 

If the order is placed, the Buyer is deemed to have accepted all the terms of this contract. …/…/…

The preliminary information on www.stepsonclouds.com and the invoice issued upon the order placed by the buyer are integral parts of this contract.

 

Article 3- Product / Payment / Delivery Information Subject to the Contract

The type and type, quantity, brand / model, sales price, payment method, delivery address, delivery address, invoice information, shipping fee of the product / products purchased electronically are as follows. The person to be invoiced and the person who makes the contract must be the same. The information below must be correct and complete. The buyer agrees to fully cover the damages arising from situations where this information is not correct or incomplete, and also accepts any liability that may arise from this situation.

The SELLER reserves the right to stop the order when it deems necessary, when the information provided by the BUYER does not correspond to reality. In cases where the SELLER detects a problem in the order, if the BUYER cannot reach the BUYER at the telephone, e-mail and postal addresses provided by the BUYER, it freezes the execution of the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue during this period. If no response is received from the BUYER within this period, the SELLER cancels the order so that both parties are not damaged.

Product(s) Received

Name, code : ... quantity

Total Sale Price : .... -TL

Payment Method : Credit Card / Bank Transfer (EFT)

Person to be delivered to :

Phone Number :

Address to be delivered to :

Person / Institution to Invoice :

Invoice Address :

Tax Office :

Tax Registration Number :

Shipping Fee : ...-TL

 

Article 4- Contract Date and Force Majeure

The contract date is the date of .../.../...., which is the date the order is placed by the buyer.

Situations that do not exist or were not foreseen on the date of signing the contract, that develop beyond the control of the parties, that make it impossible for one or both of the parties to fulfill their obligations and responsibilities assumed by the contract partially or completely or to fulfill them on time, will be considered as force majeure (Natural disaster, war, terrorism, insurrection, changing legislative provisions, seizure or strike, lockout, significant failure in production and communication facilities, etc.). The party to whom force majeure occurs shall notify the other party immediately and in writing.

During the continuation of force majeure, no liability shall arise due to the failure of the parties to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party shall have the right to terminate unilaterally.

 

Article 5- Rights and Obligations of the Seller

5.1. The Seller accepts and undertakes to fulfill the obligations imposed on him in the contract in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, except in force majeure.

5.2. Persons under the age of 18 (eighteen) cannot shop at ................ The seller shall take as basis that the age of the buyer specified in the contract is correct. However, the seller will not be held responsible in any way due to the buyer's age misspelling.

5.2 www.stepsonclouds.com is not responsible for price inaccuracies caused by system errors. Accordingly, the seller is not responsible for promotional and price errors that may arise from the system, design or illegal interventions that may be made to the website. The buyer cannot claim rights from the seller based on system errors.

5.3. Purchases can be made from www.stepsonclouds.com by credit card (Visa, MasterCard, etc.) or bank transfer. Orders not remitted within one week from the date of order will be canceled. Orders are processed at the time the credit card account is charged or the wire transfer (EFT) is received in the bank account, not at the time the order is placed. Payment methods such as prepaid shipment or postal voucher without consultation with customer service are not accepted.

 

Article 6- Rights and Obligations of the Recipient

6.1. The Buyer accepts and undertakes to fulfill the obligations imposed on him in the contract in full, except for force majeure.

6.2. By placing an order, the Buyer accepts and undertakes that he/she is deemed to have accepted the terms of the contract and that he/she will make the payment in accordance with the payment method specified in the contract.

6.3. The buyer accepts and declares that he / she has the name, title, open address, telephone and other access information of the seller from the website www.stepsonclouds.com, the basic qualities of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc. all preliminary information about the goods subject to sale and the use of the right of “withdrawal” and how to exercise this right, the official authorities to which they can send their complaints and objections, etc. He / she accepts and declares that he / she has information about the goods subject to sale in a clear, understandable and internet environment and that he / she has confirmed this preliminary information electronically.

6.4. Depending on the previous article, the Buyer declares that he / she has read and informed the www.stepsonclouds.com order / payment / usage procedure information, which includes product order and payment terms, product usage instructions, precautions and warnings against possible situations, and that he / she has given the necessary confirmation electronically.

6.5. The Buyer agrees and undertakes not to damage the product and its packaging in any way whatsoever in case he/she wishes to return the product he/she has purchased, and to return the original invoice and delivery note at the time of return.

 

Article 7- Order/Payment Procedure

Order:

After the VAT-included TL amount (total installment amounts in installment transactions) of the products added to the shopping cart is approved by the buyer, it is processed via the POS of the relevant bank card. Therefore, an order confirmation e-mail is sent to the customer before the orders are shipped. Shipment is not made without the Order Confirmation e-mail.

Any disruption in the process or problems that may arise regarding the credit card are notified to the buyer using one or more of the telephone/fax/e-mail methods specified in the contract. If necessary, the buyer may be asked to contact his/her bank. The time the orders are processed is not the time the order is given, but the time when the necessary collection from the credit card account is made or when it is determined that the transfer (EFT) has reached the seller's accounts.

Exceptionally, if it is understood that the contractual goods cannot be supplied for a legitimate reason and/or a stock problem is encountered, the buyer can be immediately informed in a clear and understandable manner and given his/her approval, another good of equal quality and price can be sent to the buyer or, in line with the buyer's wishes and preferences; a new product can be sent, the product can be expected to be in stock or the other obstacle preventing delivery can be eliminated and/or the order can be cancelled.

 

In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer will be informed of this situation, the total amount paid and any documents that put him/her in debt will be returned to him/her within ten days at the latest and the contract will be cancelled. In such a case, the buyer will not have any additional material or moral damage claims from the seller.

 

Payment:

On www.stepsonclouds.com, cash transfer order options are offered to buyers who do not want to use their credit card information on the internet. In payment by transfer, the buyer can choose the most suitable bank for him/her and make the transfer. If EFT has been made, the date of transfer to the account will be taken into account. When making a money transfer and/or EFT, the “Sender Information” must be the same as the Invoice Information and the order number must be written.

If the relevant bank or financial institution does not pay the product price to the Seller due to the unfair or illegal use of the Buyer’s credit card by unauthorized persons for reasons not caused by the Buyer’s fault after the delivery of the product, the Buyer is required to send the product delivered to him/her to the Seller within 10 days. In such cases, the shipping costs belong to the Buyer.

If the Buyer has preferred to make payment by credit card, the BUYER accepts, declares and undertakes that he/she will separately confirm the relevant interest rates and default interest information from his/her bank and that the provisions regarding interest and default interest will be applied within the scope of the “Credit Card Agreement” between the Bank and the BUYER in accordance with the provisions of the current legislation.

 

Article 8- Shipment/Delivery Procedure

Shipment:

With the sending of the order confirmation e-mail, the product/products are delivered to the cargo company with which the seller has an agreement.

Delivery:

The product/products will be delivered to the buyer's address by the cargo company that the seller has an agreement with. The delivery period is 30 days from the date the order confirmation e-mail is sent and the contract is established. This period can be extended by a maximum of ten days, provided that the buyer is notified in writing or via a continuous data carrier in advance.

The products are sent to regions where cargo companies do not deliver to addresses with a telephone notification.

In regions where the cargo company delivers once a week, in cases of inaccuracies and deficiencies in the shipping information, in cases such as some social events and natural disasters, there may be a delay in the specified day period. The buyer cannot impose any liability on the seller due to these delays. If the product is to be delivered to a person/organization other than the Buyer, the seller is not responsible for the extra cargo costs that may arise from the person/organization to be delivered not accepting the delivery, the incorrect shipping information and/or the Buyer not being at the location. If the product/products have not reached the customer within the specified days, delivery problems should be reported immediately to customer services using the e-mail address iletisim@stepsonclouds.com.

In case of damaged packages; Damaged packages should not be accepted and a report should be prepared by the Cargo Company. If the Cargo Company official is of the opinion that the package is not damaged, the buyer has the right to open the package there, check that the products were delivered without damage and request that the situation be recorded in a report. Once the package is received by the Buyer, it is accepted that the Cargo Company has fulfilled its duty. If the package is not accepted and a report is prepared, the situation should be reported to the seller Customer Services as soon as possible, together with the copy of the report that is kept by the Buyer.

 

Article 9- Procedure Regarding Product Return and Right of Withdrawal

Product Return:

The buyer has the right to withdraw from the contract within seven days after receiving the goods without giving any reason and without paying any penalty. In order for the return transactions to be carried out in accordance with the general circular of the tax procedure law numbered 385, the buyer must fill in the return sections at the bottom of the 2 invoices belonging to the seller delivered with the goods completely and correctly, sign them and send one copy to the seller with the product and keep the other copy. The right of withdrawal period starts from the day the goods are delivered to the buyer. The return shipping cost of the returned product or products must be covered by the buyer.

The right of withdrawal does not apply to goods prepared in line with the buyer's requests and/or clearly his/her personal needs.

If the buyer exercises his/her right of withdrawal, the seller will return the total price he/she has received and any documents, if any, that put the consumer in debt, without charging any cost to the consumer, within ten days at the latest from the date the invoice containing the notice of withdrawal reaches him/her with the product.

The decrease in the value of the goods received or the existence of a reason that makes return impossible does not prevent the right of withdrawal from being exercised. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the seller for the value of the goods or the decrease in its value.

 

The general return period for each product received by mistake is 7 days. During this period, the return of products whose packaging has been opened, used, damaged, etc. will not be accepted. Returns must be made with the original packaging.

In cases where any opening, deterioration, breakage, damage, tearing, use, or other situations are detected in the product and its packaging received by mistake and if the product cannot be returned in the same condition as when it was delivered to the buyer, the product will not be accepted for return and the price will not be refunded.

For product return, the situation must be communicated to customer services first. The information that the product will be sent as a return is communicated to the customer by the seller. After this meeting, the product must be delivered to the seller with an invoice containing the information about the return through the cargo company that made the delivery to the buyer's address. If the returned product reaches the seller and meets the conditions specified in this contract, it is accepted as a return and the refund is made to the buyer's credit card/account. No refund is made before the product is returned. The period during which refunds made to the credit card are reflected in credit card accounts is at the discretion of the relevant bank. If the shopping is made with a credit card and in installments, the refund procedure to the credit card will be applied as follows: The Bank makes the refund to the buyer in installments, depending on the number of installments the buyer requested to purchase the product. After the seller pays the bank the entire product price in one go, in the event that the installment expenses made from the Bank POS are refunded to the buyer's credit card, the requested refund amounts are transferred to the holder accounts by the Bank in installments so that the parties involved in the matter do not suffer. The installment amounts paid by the buyer until the cancellation of the sale, if the return date and the card's account closing dates do not coincide, will be reflected on the card as 1 (one) refund each month and the buyer will receive the installments paid before the return for an additional month after the installments of the sale are completed, for the number of installments paid before the return, and will be deducted from their current debts.

 

In the event of a return of goods and services purchased with the card, the seller cannot make a cash payment to the buyer in accordance with the contract it has made with the Bank. The member business, namely the seller, will make the refund through the relevant software in case of a return transaction, and since the member business, namely the seller, is obliged to pay the relevant amount to the Bank in cash or on account, cash payment cannot be made to the buyer in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the procedure above after the buyer pays the amount to the Bank in a single payment.

 

Article 10-Warranty

Products used and cleaned in accordance with the instructions for use are guaranteed against all kinds of manufacturing defects for 2 years under the conditions specified below: The seller's warranty liability only applies to consumers covered by Law No. 4077. For commercial transactions, the provisions of the Turkish Commercial Code shall apply.

 

Article 11- Privacy

The information specified in this contract and the information provided by the buyer to the seller for the purpose of making payment shall not be shared with third parties by the seller. The seller may only disclose this information within the framework of the existence of an administrative/legal obligation. If the seller has the information requested from him/her within the scope of any legal investigation with documented investigative capacity, he/she may provide it to the relevant authority.

Credit Card information is never stored, Credit Card information is only used to obtain provision by securely transmitting it to the relevant banks during the collection process and is deleted from the system after provision. Information such as the buyer's e-mail address, mailing address and telephone are only used by the seller for standard product delivery and information procedures. In some periods, campaign information, information about new products, and promotional information may be sent to the buyer after approval.

 

Article 12- Authorized Courts and Enforcement Offices in Case of Dispute

In case of dispute arising from the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the place of residence of the Buyer or the Seller are authorized up to the value declared by the Ministry of Industry and Trade every December.

 

If the order is placed, the Buyer is deemed to have accepted all the terms of this contract. …/…/…